Frequently Asked Questions
Manufacturing
Q: Where are your clothes made?
A: All our pieces are proudly designed and handcrafted in Lagos, Nigeria, using high-quality fabrics sourced locally and internationally.
Q: Are your products handmade?
A: Yes, many of our designs are handmade or hand-finished, ensuring attention to detail and unique craftsmanship.
Q: Do you offer custom-made clothing?
A: Yes, we provide bespoke tailoring services for customers who want personalized fits, fabrics, or styles.
Discounts & Promotions
Q: Do you offer discounts on your products?
A: Yes, we occasionally run seasonal sales, promotional offers, and exclusive discounts for our loyal customers.
Q: How can I find out about promotions?
A: The best way to stay updated is to subscribe to our newsletter and follow us on Instagram and Facebook, where we announce discounts and new collections.
Q: Do you have a loyalty or referral program?
A: We are working on special reward programs for our returning customers – stay tuned for updates.
Ordering
Q: How do I place an order?
A: Simply browse our online store, select your preferred items, add them to your cart, and proceed to checkout. For custom orders, you can contact us directly via WhatsApp or email.
Q: What payment methods do you accept?
A: We accept bank transfers, debit/credit cards, and mobile payments. International customers can also pay using secure online payment options.
Q: How long does delivery take?
A: Delivery within Lagos usually takes 2–3 business days, while nationwide delivery takes 3–7 business days. International shipping timelines vary depending on the destination.
Q: Can I track my order?
A: Yes, once your order is shipped, we will provide a tracking number so you can monitor your delivery.
General Questions
Q: Do you ship internationally?
A: Yes, we deliver worldwide. Shipping fees and timelines depend on your location.
Q: What is your return or exchange policy?
A: We accept returns or exchanges within 7 days of delivery, provided items are unworn, unwashed, and in their original condition. Custom orders are not eligible for return.
Q: How do I know my size?
A: Each product page includes a size guide. If you’re unsure, contact us for personalized assistance before placing your order.
Q: Can I visit your store?
A: Yes, we welcome customers to visit our Lagos studio by appointment. Please contact us to schedule a visit.